Your privacy matters

At MD Upholstery Sofa Makers, we are committed to protecting your privacy. This policy explains how we handle your personal information. We want you to understand how we collect, use, and safeguard your data when you visit our website. This policy exists to legally protect our business, reassure you, our valued customer, and clearly explain how your personal information is handled.

Information we collect

We collect only the information needed to respond to enquiries, provide quotes, and improve our services. This may include:

Personal information (provided by the customer):

  • Name
  • Email address
  • Phone number
  • Address or location (for quotes or site visits)
  • Details about furniture or upholstery requirements
  • Photos uploaded for quote purposes

Technical information (collected automatically):

  • IP address
  • Browser type and device
  • Pages visited and time spent on the website

This information helps us:

  • Respond to quote requests and enquiries
  • Arrange showroom visits or site appointments
  • Provide accurate upholstery advice and estimates
  • Improve website performance and user experience

We do not collect unnecessary data and we never sell personal information to third parties.

How we use your data

We use the information provided by website visitors to respond to enquiries, provide quotes, arrange appointments, and deliver our upholstery services. Contact details allow us to communicate about your requests, while project information helps us understand your needs and offer accurate advice or estimates. We may also use basic website data to improve our website performance and user experience. We never sell your personal data and only share information when necessary to deliver our services or meet legal requirements.

Data sharing

MD Upholstery Sofa Makers does not sell or trade personal data.

We only share limited information when it is necessary to run our business and provide our services, and only with trusted providers who comply with GDPR.

We may share relevant details with:

  • Website hosting provider – to keep our website secure and running properly
  • Email services – to reply to enquiries and send quote responses
  • Booking or form tools – to manage showroom appointments and quote requests
  • Analytics services (e.g. Google Analytics) – to understand website usage and improve performance
  • Payment providers (if applicable) – to process payments securely

All third parties only receive the minimum information required and are obligated to keep your data secure.

What we do NOT do:

  • ❌ We do not sell customer data
  • ❌ We do not share data for marketing purposes without consent
  • ❌ We do not allow third parties to use your data for their own purposes

Any data shared with third-party services is used strictly to operate our website and provide our upholstery services, in line with UK GDPR requirements.